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Contact & Support

A question, idea, or something broken? We’d love to hear from you.

Send a message

For general feedback, feature suggestions, or anything else, send us an email. We read everything.

Email Us →

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Report a Bug

Found something broken? Email us with your macOS version, iPod model, and steps to reproduce the issue.

Email a Bug Report →

The email will open pre-filled with a template to make reporting easy.

Check the FAQ first

Many common questions are already answered in the documentation, including iPod detection issues, format support, and sync behaviour.

Read the FAQ →

Response times

ThirtyPin is an indie project. We aim to respond to messages within a few days, but GitHub Issues typically get faster attention as they’re easier to triage.